We wanted to personally thank Don for taking time out of his busy schedule to put together this informative post featuring 8 tips to help local businesses find success on Yelp. How do I make Yelp work for me? Last month alone, Yelp had more than 38 Million Visitors Every day on Yelp, millions of people 38 million last month alone are searching, reading, and writing reviews of businesses like yours.
Here are some decent reasons: Your business has been severely damaged on Yelp and you maintain a 1 star rating.
You've been targeted by "activist Yelpers" and have no hope to get out from under their negative assault, and appealing to Yelp for help has yielded no results.
Your business has been flagged for buying fake reviews. As you can see, these are all pretty extreme circumstances. Most businesses, with great effort, can get back on top, even with a 1 star rating.
But it will take a Yelp-focused effort, and will involve responding to a lot of folks on Yelp, and trying to make them happy. Sometimes happier than they deserve.
The Bad News Yelp usually won't remove your business. Yelp maintains its stance on removing business listings: Yelp publishes business listing information so that consumers can share their experiences about local businesses, and because the information is typically a matter of public record and public concern.
Therefore we don't remove such information from the site.
While we understand that some business owners might prefer to keep a low profile, it's important and a legal right for consumers to be able to find and share helpful information about great local businesses.
If you're just exhausted and can't deal with it any more, there are a couple of options to remove your business: Get in touch with their support channel and explain the circumstances. If they are extreme enough like 2 above Yelp may remove the business listing.
There are some articles around the web with advice on this. We can't vouch for the legitimacy of this approach, but everyone pays attention when a letter from a lawyer hits their desk.
Have you considered removing your business from Yelp? Please post a comment below and tell us about it. A Better Way Don't fight Yelp. You can make it work for you. Our service allows you to receive comments from customers by text message. Instead of customers writing negative comments about you in public on Yelplet them text you privately and anonymously, and you can text them back, but they'll never see your phone number.
Check out TalkToTheManagerand start getting private feedback today, free for 30 days. Handle Complaints Privately, in Real-Time Get Anonymous Customer Feedback by Text Message Our service allows your customers to send you anonymous feedback by text message, but you can still text them back and resolve problems before the customer leaves.Yes, you need to provide a first/last name, e-mail address and ZIP code when registering for Yelp, but there are no assurances that the name or location info provided to Yelp is accurate.
How you should respond will depend on a case-by-case basis — although we do recommend that you don’t do anything that stirs the pot or causes bigger controversies.
If the review violates the review site’s content guidelines, flag it or send a report. Every action you try to take on Yelp (messaging, creating a review, etc.) has an "out" feature, in case you intentionally do NOT want to send the message (before actually sending/publishing the message.
By doing so, you can track who your loyal customers are (the ones who are spreading the word), and then ask those customers to leave you a positive review on Yelp.
Bonus: new customers means more chances to provide excellent service and earn more positive reviews! They might take to Yelp themselves." Make It Easy. A certain percentage of satisfied customers will take the time and make the effort to review your company on sites like MerchantCircle and Yelp, but an even larger percentage are more likely to do so if you pave the way and make the process as easy and convenient as possible.
Aug 16, · They look suspicious and could be the business owner (writing a positive review for themselves) or a competitor (writing a negative review).
As a user, you can always log-in to your user account and view your reviews (even if they're hidden on the business' page which you reviewed).